Infibee Technologies offers India’s #1 MS Dynamics 365 CS training in Pune, with global certification.
Kickstart your career with MS Dynamics 365 CS Training in Pune, where earning potential is improved, live project experience is offered, and mock sessions are conducted. Learn to use the Dynamics 365 Customer Service (CS) application, which enables businesses to provide outstanding customer service. This course targets all students wishing to make a career in customer service automation, even those with no background in Microsoft technologies.
Get certified quickly by enrolling in the best MS Dynamics 365 CS course in Pune.
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Infibee Technologies brings you a specially crafted learning program for Microsoft Dynamics 365 Customer Service tailored for absolute beginners and advanced professionals alike. This class will teach participants how to use CRM modules with a customer support, automation, and service intelligence focus.
Our MS Dynamics 365 CS training in Pune includes essential case management, SLAs, queue management, entitlements, knowledge articles, and Omnichannel functionality. Participants master the configuration of customer service applications, dashboard design, and implementation of service automation using AI-driven insights.
Infibee Technologies is known for its practical training approach, which includes real-world project work, interactive labs, and mock interviews designed to get you ready for the best IT roles. Certification streams such as the Microsoft Customer Certifications and Customer Service Functional Consultant also enhance your career options.
Infibee Technologies’ MS Dynamics 365 CS Training in Pune covers flexible online and offline sessions, expert mentorship, full placement support, and reasonable fees. Enroll today to access training from one of the top Indian Microsoft Dynamics 365 course providers, and join a growing community of professionals placed in top IT firms.
| S.No | Certification Code | Cost (INR) | Certification Expiry |
|---|---|---|---|
| 1 | MB-230: Microsoft Dynamics 365 Customer Service Functional Consultant | ₹4,800 | 1 Year |
| 2 | PL-200: Microsoft Power Platform Functional Consultant | ₹4,800 | 1 Year |
| 3 | MB-910: Dynamics 365 Fundamentals (Customer Engagement Apps) | ₹3,600 | No Expiry |
| 4 | Microsoft Certified: Customer Service Functional Consultant Associate | ₹4,800 | 1 Year |
| 5 | Microsoft Certified: Dynamics 365 Fundamentals | ₹3,600 | No Expiry |
Master customer support automation using Microsoft tools
High job demand across IT service and support sectors
Opportunities to work with leading MNCs and global brands
Boosts career as a CRM consultant or support engineer
Prepares for Microsoft certifications (MB-230, PL-200)
Helps build intelligent, omnichannel support platforms
Integrates Power Platform and Dynamics for automation
Learn to configure and customize customer service modules
Dynamics 365 CS module overview and architecture
Case & Queue Management
Service Level Agreements (SLAs) & Entitlements
Knowledge Base & Article Configuration
Omnichannel & Unified Service Desk
Dashboards, Charts & Reporting
Power Automate integration
Security roles, permissions, and audit trails
Certification prep (MB-230 & PL-200)
Freshers & College Graduates
Support Engineers
CRM Functional/Technical Consultants
Business Analysts & Testers
Service Desk Professionals
Working Professionals seeking upskilling
Job seekers aiming for CRM/ERP roles
| Role Title | Experience Level | Salary Range (INR) |
|---|---|---|
| Dynamics CS Trainee Consultant | 0–3 Years (Freshers) | 3–5 LPA |
| Junior Dynamics CS Support Engineer | 0–3 Years | 4–6 LPA |
| Customer Service Functional Consultant | 0–3 Years | 4–6.5 LPA |
| Dynamics 365 CS Consultant | 4–8 Years | 6–10 LPA |
| Senior Customer Service Analyst | 4–8 Years | 8–12 LPA |
| Customer Service Solution Architect | 9+ Years | 14–20 LPA |
| Principal Consultant – Dynamics 365 CS | 9+ Years | 12–18 LPA |
| Customer Service Project Lead | 9+ Years | 15–22 LPA |
| Omnichannel Service Expert | Specialized Role | 12–20 LPA |
| Dynamics CS + Power Platform Specialist | Specialized Role | 10–18 LPA |
Tata Consultancy Services (TCS)
Infosys
Capgemini
HCLTech
Tech Mahindra
Microsoft
PwC
EY
Cognizant
Deloitte
Accelerate your career with the top-rated MS Dynamics 365 CS Training in Pune offered by Infibee Technologies. Join Infibee Technologies today and become a certified MS Dynamics 365 CS professional in Pune. Let your journey to success begin now!
Upgrade Your Skills & Empower Yourself
MS Dynamics 365 CS Classes in Pune: enroll with us, wherein the focus of the course is on high-quality training with a solid background on the core concepts and practical approach. Participants will be exposed to current industry use cases and scenarios for developing skills and executing real-time projects using best practices.
- Develop a chatbot that integrates with Dynamics 365 CS.
- Enable automated responses to common customer queries.
- Provide 24/7 customer support and reduce response times.
- Implement a module for gathering customer feedback.
- Analyze feedback to identify common issues or suggestions.
- Use insights to improve customer satisfaction and service quality.
Educate your workforce with new skills to improve their performance and productivity.
Our Best MS Dynamics 365 CS Training in Pune helps participants learn total skills and work experience in this field. Objectives help you become skilled in core concepts, actualize your skill through real-world projects, improve critical thinking, and provide professional challenges to execute both career development and industry enhancement.
The primary certification is the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate. This certification validates your ability to implement and manage customer service solutions using Dynamics 365.
Professionals can pursue roles such as Customer Service Consultant, Dynamics 365 Functional Consultant, or CRM Administrator. These roles are in demand across industries looking to enhance their customer service operations.
In India, the average salary for a Dynamics 365 Customer Service Consultant ranges from ₹6 to ₹15 lakhs per annum, depending on experience and location.
Starting as a consultant, you can advance to senior consultant, solution architect, or practice lead roles. Continuous learning and certification upgrades can significantly enhance career prospects.
Our Job Assistance Programme offers you special guidance through the course curriculum and helps in your interview preparation.
MS Dynamics 365 CS Training in Pune is most commonly used in the programming languages because this will work on all the computers and other devices without its upgrade. It is one of the highest-paid jobs in the field of software development. With the average salary of 7 LPA per year, one can earn money after getting the MS Dynamics 365 CS Training certification.
Infibee’s placement guidance navigates you to your desired role in top organisations, ensuring you stand out and excel in every opportunity.
You need not worry about having missed a class. Our dedicated course coordinator will help them with anything and everything related to administration. The coordinator will arrange a session for the student with trainers in place of the missed one.
Yes, of course. You can contact our team at Infibee Technologies, and we will schedule a free demo or a conference call with our mentor for you.
We provide classroom, online, and self-based study material and recorded sessions for students based on their individual preferences.
Yes, all our trainers are industry professionals with extensive experience in their respective domains. They bring hands-on practical and real-world knowledge to the training sessions.
Yes, participants typically receive access to course materials, including recorded sessions, assignments, and additional resources, even after the training concludes.
We provide placement assistance to students, including resume building, interview preparation, and job placement support for a wide range of software courses.
Yes, we offer customisation of the syllabus for both individual candidates and corporate also.
Yes, we offer corporate training solutions. Companies can contact us for customised programmes tailored to their team’s needs.
Participants need a stable internet connection and a device (computer, laptop, or tablet) with the necessary software installed. Detailed technical requirements are provided upon enrollment.
In most cases, such requests can be accommodated. Participants can reach out to our support team to discuss their preferences and explore available options.
We offer courses that help you improve your skills and find a job at your dream organisations.
Courses that are designed to give you top-quality skills and knowledge.
Upgrade Your Skills & Empower Yourself
