MS Dynamics 365 CS Training in Delhi

5/5

Infibee Technologies offers India’s No.1 MS Dynamics 365 CS Training in Delhi, with global certification and personal placement assistance.

kickstart your career with MS Dynamics 365 CS Course in Delhi, which is instructed by more than 10 industry-experienced teachers, as your career’s starting point. Through live projects, mock assignments, resume building, interview preparation, and placement support, gain practical knowledge. You can access the recorded sessions of our live classes and the actual applications of our expert’s insights for life.

Attend our MS Dynamics 365 CS Training Institute in Delhi and your career will on the fast train to top companies with high paying jobs.

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25 hrs of E-Learning Videos
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MS Dynamics 365 CS Course in Delhi Overview

Infibee Technologies, the best training institute in India, provides MS Dynamics 365 CS Training in Delhi to jump start your career. The course is structured to give both professionals and freshers the necessary skills and knowledge for the Microsoft Dynamics 365 Customer Service (CS) that will enable them to work effectively in a business environment. You will be provided with hands-on experience, expert guidance, and industry certifications through which you will gain the status of an MS Dynamics 365 CS professional and get the chance to earn high salary jobs.

About MS Dynamics 365 CS Training in Delhi

Our MS Dynamics 365 CS Training in Delhi is about the deepening of understanding regarding Microsoft’s customer service module, namely, theautomation, customer engagement, and service management. The course makes one knowledgeable about the very ways of solving real-time service requests, the places of the workflows in the process, and thus the customers’ satisfaction as a whole.

The training comprises of live project work, case studies, and simulations designed for making one industry-ready. Upon program completion, the participants will be setting up the Dynamics 365 CS solutions for the organizations and at the same time, using best service process methods to enhance delivery.

MS Dynamics 365 CS Course in Delhi Topics Covered Applications of MS Dynamics 365 CS Training in Delhi Tools Used
Customer Service Management Streamline customer support processes Microsoft Dynamics 365 CS
Case and Knowledge Management Automate service operations Power Platform
SLA & Entitlement Management Improve customer satisfaction and engagement Dynamics 365 AI Tools
Service Scheduling & Resource Management Optimize service workflows Power Automate
Reporting and Analytics Data-driven decision making Azure Integration Tools
Workflow Automation Enhance productivity Microsoft Excel/Power BI

Why Choose Infibee Technologies for MS Dynamics 365 CS Course in Delhi?

  • 10+ years of industry experience in Microsoft Dynamics training.

  • Affordable course fees with lifetime access to recorded sessions.

  • Practical, project-based training with mock assignments.

  • Dedicated placement assistance and resume preparation.

  • Flexible learning modes: classroom, online, and corporate training.

Key Highlights:
Certification guidance, real-time projects, expert mentorship, top-notch study material, and job-ready skill development.

Best MS Dynamics 365 CS Institute In Delhi – Get Certified with Infibee Technologies

About Infibee Technologies

Infibee Technologies, located in the heart of Delhi, is found to be one of the most excellent MS Dynamics 365 CS Training Institutes in Delhi. The well-structured curriculum, developed by industry experts, is offered by our institute to provide students with the theoretical knowledge and practical skills needed. Technical education and industry practices are the areas where students are trained to be fully prepared for the challenges of the professional world. Infibee places a great deal of importance on practical learning, and thus the students are allowed to do the work of various real projects and case studies, which considerably increases their chances of being hired.

The participants’ mastery over the MS Dynamics 365 CS modules is a guarantee of our cutting-edge infrastructure, interactive sessions, and skilled trainers. If you are a newcomer or if you are already working, Infibee Technologies will help you develop the correct skill set for your bright career in Dynamics 365 CS. By keeping a close eye on industry trends and providing placement support, we make it a point that our alumni get high-paying positions in the best companies across India.

Certification Provided
Our MS Dynamics 365 CS Course in Delhi provides globally recognized certification that validates your skills and knowledge. The certification demonstrates your ability to handle Microsoft Dynamics 365 CS projects efficiently, increasing your chances of securing top roles in IT and service-oriented companies.

Alumni Placement:
TCS, Infosys, Wipro, Accenture, HCL, Cognizant, IBM

Modes of Training:

  • Classroom Training

  • Online Live Training

  • Corporate/On-site Training

Global Certification Available for MS Dynamics 365 CS Training in Delhi

S.No Certification Code Cost (INR) Certification Validity
1 MB-230 15,000 2 Years
2 MB-910 12,000 2 Years
3 PL-900 10,000 Lifetime

Benefits of Learning MS Dynamics 365 CS Course in Delhi

  • Gain hands-on expertise in Dynamics 365 Customer Service.

  • Enhance career opportunities in IT and service management.

  • Master automation tools and CRM management.

  • Improve problem-solving and decision-making skills.

  • Increase earning potential with high-demand skills.

What You’ll Learn

  • Microsoft Dynamics 365 CS Modules & Customer Service Management

  • Automation of Service Requests and Case Management

  • SLA & Entitlement Tracking

  • Workflow Optimization and Reporting

  • Power Platform Integration

Who Can Join?

  • Fresh graduates and IT professionals

  • CRM and customer service professionals

  • RPA and automation enthusiasts

  • Project managers and team leads

  • Anyone looking to upskill in Microsoft Dynamics 365

Career Opportunities in MS Dynamics 365 CS Training in Delhi

Experience Level Job Role Salary (LPA)
Freshers / Junior (0–3 years) MS Dynamics 365 CS Trainee 3–4.5
Junior Customer Service Consultant 4–5.5
Dynamics 365 Support Analyst 4–5
Mid-Level (4–8 years) Customer Service Consultant 5–8
Senior Dynamics 365 CS Analyst 8–12
Dynamics 365 Project Specialist 8–12
Senior / Experienced (9+ years) Principal Dynamics 365 CS Consultant 12–18
Head of Customer Service Solutions 15–20
Dynamics 365 CS Specialist 18–25
Specialized Roles Customer Service Automation Expert 10–15
Dynamics 365 CS Solution Specialist 10–15
CRM Security & Compliance Expert 10–15

Who’s Hiring MS Dynamics 365 CS Professionals in Delhi?

  • TCS

  • Infosys

  • Wipro

  • Accenture

  • HCL

Can I Study the MS Dynamics 365 CS Course in Other Locations?

MS Dynamics 365 CS Training is offered to other cities as well as MS Dynamics 365 CS Training in Pune, MS Dynamics 365 CS Training in Hyderabad, MS Dynamics 365 CS Training in Bangalore, and MS Dynamics 365 CS Training in Chennai. While Infibee Technologies is providing hands-on training, experienced mentors, and placement support, which goes hand in hand with what candidates look for specifically in Delhi, that is what makes us the number one choice.

How to Register for MS Dynamics 365 CS Classes in Delhi at Infibee Technologies?

Step 1: Register for a Free Demo

  • Visit our website and submit the inquiry form.

  • Participate in a free demo session to understand the course methodology.

Step 2: Select Your Training Mode

  • Choose between classroom, online, or corporate training.

  • Confirm batch timing and convenience.

Step 3: Start Your MS Dynamics 365 CS Course in Delhi Journey

  • Begin learning with expert instructors.

  • Work on real projects and prepare for certification and placement.

Enroll Today: Unlock Your MS Dynamics 365 CS Training in Delhi Potential!

Join our MS Dynamics 365 CS Training Institute in Delhi and ignite your career with high-paying jobs in top companies. With expert guidance, hands-on training, and industry-recognized certification, Infibee Technologies ensures your professional success in the world of Microsoft Dynamics 365 Customer Service.

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Why People Choose Infibee ?

Upcoming MS Dynamics 365 CS Batches In Delhi

20-10-2025
Mon-FriWeekdays Regular
08:00 AM & 10:00 AM Batches(Class 1Hr - 2Hrs) / Per Session
22-10-2025
Mon - FriWeekdays Regular
06:00 PM & 08:00 PM Batches(Class 1Hr - 2Hrs) / Per Session
17-10-2025
Sat-SunWeekend Batch
09:00 AM & 01:00 PM Batches(Class 2Hr - 4Hrs) / Per Session
Can't find a batch? Pick your own schedule

MS Dynamics 365 CS Course Syllabus in Delhi

Join our MS Dynamics 365 CS Training in Delhi! The curriculum encompasses key MS Dynamics 365 CS methods, automation tools, and advanced techniques. Practical projects with industry leaders guiding you will help you analyze customer service processes effectively in this growing tech hub. Freshers as well as experienced professionals can join our course for upgrading their skills in MS Dynamics 365 CS.

  • Overview of Dynamics 365 Customer Service capabilities
  • Understanding customer service concepts and terminology
  • Navigating the Dynamics 365 Customer Service interface
  • Setting up and managing user roles and permissions
  • Creating and managing cases
  • Automating case creation and case routing
  • Using queues and entitlements for case management
  • Configuring service level agreements (SLAs)
  • Creating and managing knowledge articles
  • Integrating knowledge management with case management
  • Using the knowledge base for self-service portals
  • Measuring knowledge base effectiveness with analytics
  • Understanding service scheduling concepts
  • Configuring resources, work hours, and capacity
  • Creating and managing service activities and appointments
  • Utilizing the scheduling assistant for efficient resource allocation
  • Introduction to Customer Service Insights
  • Configuring Customer Service Insights dashboards
  • Analyzing customer service data and trends
  • Using AI-driven insights to improve customer service
  • Setting up Omnichannel for Customer Service
  • Integrating multiple channels (chat, email, social media)
  • Managing omnichannel sessions and interactions
  • Using analytics to optimize omnichannel performance
  • Managing case resolution processes
  • Automating case closure and follow-ups
  • Handling escalations and creating escalation rules
  • Measuring customer satisfaction post-case resolution
  • Creating and customizing service-related reports
  • Building and managing service dashboards
  • Utilizing Power BI for advanced reporting
  • Monitoring key performance indicators (KPIs) in real-time
  • Automating routine tasks using workflows
  • Implementing business process flows for case management
  • Integrating Power Automate with Dynamics 365 CS
  • Best practices for designing automation strategies
  • Integrating Dynamics 365 Sales with Customer Service
  • Connecting Dynamics 365 Marketing for customer engagement
  • Using Dynamics 365 Field Service for enhanced support
  • Leveraging Common Data Service (CDS) for data integration
  • Configuring security roles and field-level security
  • Ensuring data privacy and compliance with regulations
  • Managing audit logs and data retention policies
  • Best practices for securing customer data
  • Customizing forms, views, and fields
  • Extending functionality using Dynamics 365 apps and add-ons
  • Developing custom solutions using Power Apps
  • Planning and executing Dynamics 365 upgrades and updates
Need customized curriculum?
Build Resume & Get PlacedPlacement Support With Resume Preparation & Interview Guidance

Hands On MS Dynamics 365 CS Projects

MS Dynamics 365 CS Classes in Delhi: enroll with us, wherein the focus of the course is on high-quality training with a solid background on the core concepts and practical approach. Participants will be exposed to current industry use cases and scenarios for developing skills and executing real-time projects using best practices.

Customer Support Chatbot Integration

- Develop a chatbot that integrates with Dynamics 365 CS.
- Enable automated responses to common customer queries.
- Provide 24/7 customer support and reduce response times.

Feedback Collection and Analysis

- Implement a module for gathering customer feedback.
- Analyze feedback to identify common issues or suggestions.
- Use insights to improve customer satisfaction and service quality.

Case Management System Enhancement

- Optimize the current case management features in Dynamics 365 CS.
- Automate case assignment to relevant support agents.
- Track and report on case

For Corporates

Educate your workforce with new skills to improve their performance and productivity.

Corporate Training
"Leading Companies We've Served"
Our Instructor
Name
K Sundhar
Experience
9+
Specialized in
MS Dynamics 365 CS Specialist
More Details
Sundhar is one of Infibee's top-certified trainers in MS Dynamics 365 CS, boasting over 9 years of hands-on experience collaborating with industry professionals. He holds certifications in MS Dynamics 365 CS ensuring expertise in cutting-edge data management technologies.

MS Dynamics 365 CS Course Training Objectives

Our Best MS Dynamics 365 CS Training in Delhi helps participants learn total skills and work experience in this field. Objectives help you become skilled in core concepts, actualize your skill through real-world projects, improve critical thinking, and provide professional challenges to execute both career development and industry enhancement.

The primary certification is the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate. This certification validates your ability to implement and manage customer service solutions using Dynamics 365.

Professionals can pursue roles such as Customer Service Consultant, Dynamics 365 Functional Consultant, or CRM Administrator. These roles are in demand across industries looking to enhance their customer service operations.

In India, the average salary for a Dynamics 365 Customer Service Consultant ranges from ₹6 to ₹15 lakhs per annum, depending on experience and location.

Starting as a consultant, you can advance to senior consultant, solution architect, or practice lead roles. Continuous learning and certification upgrades can significantly enhance career prospects.

Power Platform, Azure integration, and customer experience management are crucial topics that complement Dynamics 365 Customer Service skills and can expand your expertise in the field.

Job Assistance Program

Our Job Assistance Programme offers you special guidance through the course curriculum and helps in your interview preparation.

Specialised Curriculum
Get on-field knowledge and skills from our expert instructors.
Assessment
Upgrade your on-field skills with our assessments and track your progress in real time.
Hands-on Project
Our hands-on project help you gain experience in real-time working.
Certification Guidance
A global certificate always helps you stand out from the crowd.
Portfolio Building
Experts guide you to maximise your profile with current industry trends that employers expect.
Placment Cell
We promote your abilities and showcase your portfolio to employers.

MS Dynamics 365 CS Training Career Opportunity

MS Dynamics 365 CS Training in Delhi is most commonly used in the programming languages because this will work on all the computers and other devices without its upgrade. It is one of the highest-paid jobs in the field of software development. With the average salary of 7 LPA per year, one can earn money after getting the MS Dynamics 365 CS Training certification.

Annual Pay Scale
Employers
Annual Salary
Hiring Companies

Placement Guidance & Interview Preparation

Infibee’s placement guidance navigates you to your desired role in top organisations, ensuring you stand out and excel in every opportunity.

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I joined Infibee in order to take a Data Science Course. Being from a non-IT background, I believe that being an IT Professional will be difficult for me. But now I believe that joining Infibee is the best decision I've ever made. My overall experience has been excellent. The teaching and non-teaching staff are both excellent. I will never forget the experience I had with Infibee. Thank you for your help and support, Infibee.
Muthu krishnan
I graduated without an IT background, but Infibee has helped me advance my career as a data scientist. Here, mentors are very helpful. With the right guidance and dedication, you can achieve your dreams. Self-study is also crucial if you want to stand out from the crowd and seize your opportunities.Companies frequently visit Infibee for placements and take some incredible talent with them.
Pranali
I enrolled in Infibee's PG Data Science course. The training experience was excellent, with 80% practical training and 20% theory, which was extremely beneficial. I learned a great deal. My placement process began after I completed my course, and I am now working as an RPA and Data Science Intern at rsutra. Nisha Mam was extremely helpful during the placement process.
Yuvaraj
The courses on Infibee are excellent. It has great value. I was non IT person and joined for Data Science course it was really helpful and interesting learning with Infibee. Teachers are also incredible they did an excellent job of ensuring that we understood each concept. Excellent job setting up the mock test and interview. I enjoyed finding more skill out of me from Infibee.I appreciate Infibee's assistance in advancing my career.
Lavanya
I completed Full Stack Development Course at infibee. Infibee is the best training institute. My trainer taught us the best concepts out there. His teaching skills are great. They are having lots of knowledge. The way of teaching is also good. I am satisfied with the course. Glad to have found this institute.
Madhaiyan Madhan

MS Dynamics 365 CS Training FAQ's

Infibee MS Dynamics 365 CS Training In Delhi offers wide range of services that suits for both fresher and experienced persons via both offline and online at your suitable time slots.

You need not worry about having missed a class. Our dedicated course coordinator will help them with anything and everything related to administration. The coordinator will arrange a session for the student with trainers in place of the missed one.

Yes, of course. You can contact our team at Infibee Technologies, and we will schedule a free demo or a conference call with our mentor for you.

We provide classroom, online, and self-based study material and recorded sessions for students based on their individual preferences.

Yes, all our trainers are industry professionals with extensive experience in their respective domains. They bring hands-on practical and real-world knowledge to the training sessions.

Yes, participants typically receive access to course materials, including recorded sessions, assignments, and additional resources, even after the training concludes.

We provide placement assistance to students, including resume building, interview preparation, and job placement support for a wide range of software courses.

Yes, we offer customisation of the syllabus for both individual candidates and corporate also.

Yes, we offer corporate training solutions. Companies can contact us for customised programmes tailored to their team’s needs.

Participants need a stable internet connection and a device (computer, laptop, or tablet) with the necessary software installed. Detailed technical requirements are provided upon enrollment.

In most cases, such requests can be accommodated. Participants can reach out to our support team to discuss their preferences and explore available options.

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