Cisco IPT & UCCX Training in Hyderabad

4.9/5

Infibee is offering India’s #1 CISCO IPT & UCCX Training in Hyderabad and transforming beginners and professionals into expert communicators and contact center professionals. This covers end-to-end concepts of IP telephony, call control as well as customer interaction through Cisco Unified Communications Manager and UCCX. There are hands-on labs, exposure to real-time projects, and expert mentoring that allow learners to attain very deep knowledge of VoIP related technologies and deployment strategies at the enterprise level. Further, the training offers resume building, mock interviews, and customized placement assistance to enable every student to secure a rewarding opportunity in the networking and telecommunication domain.

Whether your goal is network administrator positions or roles related to call center technology, the course can also take you into the niche platform of Cisco FTD (Firepower Threat Defense) for more security integration. Register with the most trusted CISCO IPT & UCCX Training Institute in Hyderabad – Infibee Technologies and start planning a road to your future-proof career in enterprise communication systems.

 

 

 

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CISCO IPT & UCCX Course in Chennai Overview

Infibee Technologies is proud to provide the finest Cisco IPT & UCCX Training Institute in Hyderabad for professionals trying to become experts in Cisco enterprise telephony and contact center technologies. This course includes Cisco IP Telephony (IPT), Cisco Unified Contact Center Express (UCCX), call routing, agent scripting, IVR design, and integration with CUCM. The aim of the course is to build expert-level proficiency in managing unified communications infrastructures and generating enhanced customer experiences through UCCX. Whether you’re a novice trying to develop a good foundation or someone working to upgrade their skills for better job prospects, our CISCO IPT & UCCX Course in Hyderabad has been designed according to industry needs. Along with lab practice, case studies, and placement assistance, Infibee ensures that a learner exits job-ready. Kickstart or fast-track your career in the burgeoning UC & Contact Center domain by joining the best CISCO IPT & UCCX Training Institute in Hyderabad.

Why Choose Infibee Technologies for CISCO IPT & UCCX Course in Hyderabad?

Key Highlights:

  • Expert-Led CISCO IPT & UCCX Classes in Hyderabad

  •  Hands-On Lab Setup with CUCM, Unity, and UCCX

  • 100% Placement Assistance & Resume Preparation

  • Real-Time Scenarios & Capstone Projects

  • Updated Curriculum with Latest Cisco Versions

  • Global Certification Guidance

  •  Trainers with 10+ Years of Cisco Voice Experience

  • Flexible Batches & Weekend Options

Infibee’s commitment to delivering outcome-driven CISCO IPT & UCCX Training in Hyderabad sets it apart as the go-to destination for unified communications training.

Best CISCO IPT & UCCX Training Institute in Hyderabad – Get Certified with Infibee Technologies

Infibee Technologies has been acclaimed as the best CISCO IPT & UCCX Training Institute in Hyderabad and maintains a structured training career for Cisco Voice and Contact Center Technology knowledge. Our carefully designed CISCO IPT & UCCX Course in Hyderabad covers CUCM administration, call flow management, UCCX scripting, IVR development, agent/queue configurations, and integration with Cisco Unity. Having a higher success rate in terms of certifications and placements, the CISCO IPT & UCCX training classes in Hyderabad equip the student to implement them in enterprise and Service Provider setups. Around 1000 students have been able to worldwide their careers through job-ready training by Infibee Technologies. Get certified, placed, and progress ahead; only through Infibee Technologies.

Global Certifications Available for CISCO IPT & UCCX

S.No Certification Code Cost (INR) Certification Expiry
1 350-801 CLCOR ₹28,000 3 Years
2 300-815 CLACCM ₹22,000 3 Years
3 Cisco Unified CCX Specialist ₹30,000 3 Years

Benefits of Learning the CISCO IPT & UCCX Course in Hyderabad:

  • High demand for Cisco Voice & Contact Center professionals

  • Opportunities in global telecom & IT enterprises

  • Excellent salary packages and job security

  • Enhanced troubleshooting and voice infrastructure skills

  • Preparedness for global certifications

  • Access to niche roles in unified communications domain

What You’ll Learn

  • Cisco Unified Communications Manager (CUCM) Configuration

  • IP Telephony Call Flow Management

  • UCCX Application Scripts and IVR Design

  • Agent Desktop Setup and Call Queuing

  • Integration with Unity Connection

  • Troubleshooting and Maintenance of Voice Systems

  • Real-Time Monitoring and Reporting

Who Can Join?

  • Networking Professionals (CCNA/CCNP background)

  • System Engineers & Voice Engineers

  • Contact Center Administrators

  • IT Infrastructure Professionals

  • Fresh Graduates with Networking Interest

  • Professionals seeking Cisco Certification

Career Opportunities in CISCO IPT & UCCX

Career Level Job Role Salary Range (INR LPA)
Freshers (0–3 yrs) Cisco Voice Support Engineer 4–6 LPA
UCCX Junior Administrator 5–7 LPA
Unified Communications Associate 4.5–6.5 LPA
Mid-Level (4–8 yrs) Cisco IPT Engineer 7–12 LPA
UCCX Solution Engineer 8–13 LPA
Unified Communication Analyst 9–14 LPA
Senior (9+ yrs) Principal Voice Architect 15–20 LPA
UC & Contact Center Consultant 18–25 LPA
IPT & UCCX Delivery Manager 20–28 LPA
Specialised Roles Cisco Voice Security Expert 12–18 LPA
UCCX IVR Design Expert 12–20 LPA
CUCM-UCCX Integration Consultant 15–22 LPA

Who’s Hiring CISCO IPT & UCCX Professionals?

  • Cisco Systems

  • AT&T Global

  • Tech Mahindra

  • BT Global Services

  • Tata Communications

  • HCLTech

  • Infosys

  • NTT Ltd.

  • Dimension Data

  • Orange Business Services

Enroll Today: Unlock Your CISCO IPT & UCCX Potential!

Step ahead into future unified communications with Infibee’s top-rated CISCO IPT & UCCX Training, Hyderabad. With expert-led sessions, real-time projects, and career-oriented mentoring, our CISCO IPT & UCCX Course in Hyderabad helps you stand out in the present competitive tech field. Should you miss the most trusted CISCO IPT & UCCX Classes in Hyderabad, then voice and contact center technologies will fail you. Choosing Infibee, the #1 CISCO IPT & UCCX Training Institute in Hyderabad, will be your first step on the path of a rewarding career!

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Why People Choose Infibee ?

Upcoming Cisco IPT & UCCX Batches In Chennai

01-09-2025
Mon-FriWeekdays Regular
08:00 AM & 10:00 AM Batches(Class 1Hr - 2Hrs) / Per Session
03-09-2025
Mon - FriWeekdays Regular
06:00 PM & 08:00 PM Batches(Class 1Hr - 2Hrs) / Per Session
05-09-2025
Sat-SunWeekend Batch
09:00 AM & 01:00 PM Batches(Class 2Hr - 4Hrs) / Per Session
Can't find a batch? Pick your own schedule

Cisco IPT & UCCX Course Syllabus in Chennai

Join our CISCO IPT & UCCX Training in Chennai! Our syllabus encompasses essential IPT and UCCX methodologies, automation tools, and advanced techniques. Our practical projects are led by industry experts, empowering you to analyze communication processes effectively in this growing tech hub. Perfect for freshers and experienced professionals aiming to enhance their expertise in CISCO IPT & UCCX.

  • Single site, Multisite and Centralized
  • Call Routing
  • Call routing troubleshooting
  • Call routing troubleshooting
  • Bandwidth Management and Region configuration for real time scenarios
  • Gateway Protocol Knowledge (H323, SIP, MGCP and ISDN) and Debugs
  • SIP Gateway / CUBE configuration
  • SIP Troubleshooting
  • General Voice gateway Debugging for call failures and mal functioning
  • Media Resources on CUCM and Gateway (Software and Hardware)
  • User Permissions and Access control group
  • Features and Applications troubleshooting
  • Device Mobility
  • Extension Mobility
  • Unity Connection Integration with Cisco Unified CM using SIP and SCCP
  • Voice mail, Unified Messaging & Storage troubleshooting in Unity connection
  • Call Handler, call routing rules configuration & Troubleshooting
  • UC profile configuration & Jabber Troubleshooting
  • IM and Presence High Availability overview
  • Overview of Integration Methods
  • CTI & JTAPI Integration
  • AXL Integration
  • Integrating Cisco Unified CCX with CUCM
  • Script Changes in UCCX
  • Teams, Supervisor & Skill troubleshooting in UCCX
  • UCCX Agent Login and call routing Troubleshooting
  • Below Topics on UC servers (Combined on CUCM, UNITY etc)
  • Database and OS level troubleshooting
  • Serviceability, Unified Reporting, DRS procedures & OS admin Pages
  • Sever Utilization & Alert Configuration Introduction: CPU and Memory utilization. Alert Management for UC servers
  • Built-in tools awareness like DNA, RTMT, COBRAS & Bulk Administration etc
  • Server Trace configuration and Collection
  • Introduction to Basic Video End Points and registration
  • VCS / Expressway call control, Zones, Clustering & Troubleshooting
  • Integration with CUCM or other SIP parties
  • CMS Overview and configuration
  • Basics of Collaboration Meeting rooms
  • TMS overview and Management
  • Implement Endpoint Addressing and Call Routing
  • Exploring Regions and Locations
  • Implement PSTN and Calling Using MGCP Gateways
  • Configure and Troubleshoot ISDN PRI
  • Analyze and Troubleshoot SIP, H323, and Media Protocols
  • Examine Cisco IOS Gateway Inbound and Outbound Dial-Peer Functions
  • Implement and Troubleshoot Digit Manipulation on a Cisco IOS Gateway
  • Exploring Media Resources in Unified CM and Cisco IOS Gateways
  • User Management
  • Integrating Cisco Unity Connection with Unified CM
  • Exploring Call Handlers and Call Routing in Cisco Unity Connection
  • Deploying an On-Prem Cisco Jabber Client for Windows
  • Integrating Cisco Unified CCX with Unified CM
  • Cisco Unified CCX Scripting and ACD Operations
  • Using Cisco Unified CCX Reports
  • Exploring Troubleshooting Tools for Unified Communication
Need customized curriculum?
Build Resume & Get PlacedPlacement Support With Resume Preparation & Interview Guidance

Hands On Cisco IPT & UCCX Projects

Enroll in our Cisco IPT & UCCX Classes in Chennai, where our course offers high-quality training with a strong foundation in Cisco IP Telephony (IPT) and Unified Contact Center Express (UCCX) concepts. Through exposure to current industry use cases and scenarios, participants will enhance their skills in deploying, managing, and troubleshooting .

Cisco IPT Deployment

Implement Cisco IP Telephony (IPT) system for a business. Set up VoIP infrastructure, configure endpoints, and ensure secure communication. Provide training for staff on using the system.

UCCX Contact Center Setup

Establish a contact center using Cisco Unified Contact Center Express (UCCX). Configure call routing, set up agent profiles, and integrate with existing CRM systems. Provide support for initial operations.

IPT Security Enhancement

Upgrade security measures for an existing Cisco IPT system. Implement firewalls, intrusion prevention, and secure voice protocols. Conduct periodic security audits and staff training.

For Corporates

Educate your workforce with new skills to improve their performance and productivity.

Corporate Training
"Leading Companies We've Served"
Our Instructor
Name
Mr. Vicky
Experience
9+ Years
Specialized in
Deploying, configuring, and managing Cisco IP telephony systems and contact center solutions
More Details
Vicky is one of Infibee's top-certified trainers in Cisco IPT (IP Telephony) and UCCX (Unified Contact Center Express), with over 6 years of hands-on experience working with industry professionals. He holds certifications in Cisco IPT and UCCX, and possesses deep expertise in deploying, configuring, and managing Cisco IP telephony systems and contact center solutions.

Cisco IPT & UCCX Course Training Objectives

Our Cisco IPT & UCCX Training in Chennai is designed to empower participants with comprehensive skills and practical knowledge in IP telephony and contact center solutions. The course objectives include mastering core Cisco IPT and UCCX concepts, applying skills through real-world scenarios, and developing expertise in system deployment, configuration, and troubleshooting.

The average salary for a Cisco IPT & UCCX professional in India ranges from INR 7 to 14 lakhs per annum, depending on experience, location, and specific job role. Senior positions or roles with extensive responsibilities can command salaries upwards of INR 18 lakhs annually.

Recommended certifications for a career in Cisco IPT and UCCX include the Cisco Certified Network Associate (CCNA) Collaboration, Cisco Certified Network Professional (CCNP) Collaboration, and Cisco Certified Specialist – Contact Center. These certifications validate expertise in IP telephony, contact center solutions, and related technologies.

A Cisco IPT & UCCX course typically covers topics such as the architecture and deployment of Cisco IP telephony systems, configuration of Cisco Unified Communications Manager (CUCM), management of Cisco Unified Contact Center Express, call routing, voice gateway integration, and troubleshooting techniques. The course includes practical labs and real-world scenarios.

Prerequisites for a Cisco IPT & UCCX course generally include a basic understanding of networking concepts and experience with Cisco networking devices. Prior experience with voice over IP (VoIP) and familiarity with network protocols and IP telephony concepts are also beneficial.

After completing a Cisco IPT & UCCX certification, you can pursue various career opportunities such as IP Telephony Engineer, Unified Communications Specialist, Contact Center Engineer, or Network Administrator specializing in Cisco communication technologies. These roles are available in IT departments, telecom companies, and organizations with large-scale communication systems.

Cisco IPT & UCCX certification enhances your skills in deploying, configuring, and managing advanced IP telephony and contact center solutions, making you a valuable asset to employers. It provides recognition of your expertise, leading to higher earning potential, career advancement opportunities, and a competitive edge in the job market within the communication technology sector.

Job Assistance Program

Our Job Assistance Programme offers you special guidance through the course curriculum and helps in your interview preparation.

Specialised Curriculum
Get on-field knowledge and skills from our expert instructors.
Assessment
Upgrade your on-field skills with our assessments and track your progress in real time.
Hands-on Project
Our hands-on project help you gain experience in real-time working.
Certification Guidance
A global certificate always helps you stand out from the crowd.
Portfolio Building
Experts guide you to maximise your profile with current industry trends that employers expect.
Placment Cell
We promote your abilities and showcase your portfolio to employers.

Cisco IPT & UCCX Career Opportunity

Cisco IPT & UCCX is the most common programming language, and it works on all computers and mobile devices without needing to be upgraded. It is one of the highest-paying careers in the software development industry, and those with the Cisco IPT & UCCX certification can earn an average of 7 LPA per year.

Annual Pay Scale
Employers
Annual Salary
Hiring Companies

Placement Guidance & Interview Preparation

Infibee’s placement guidance navigates you to your desired role in top organisations, ensuring you stand out and excel in every opportunity.

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I joined Infibee in order to take a Data Science Course. Being from a non-IT background, I believe that being an IT Professional will be difficult for me. But now I believe that joining Infibee is the best decision I've ever made. My overall experience has been excellent. The teaching and non-teaching staff are both excellent. I will never forget the experience I had with Infibee. Thank you for your help and support, Infibee.
Muthu krishnan
I graduated without an IT background, but Infibee has helped me advance my career as a data scientist. Here, mentors are very helpful. With the right guidance and dedication, you can achieve your dreams. Self-study is also crucial if you want to stand out from the crowd and seize your opportunities.Companies frequently visit Infibee for placements and take some incredible talent with them.
Pranali
I enrolled in Infibee's PG Data Science course. The training experience was excellent, with 80% practical training and 20% theory, which was extremely beneficial. I learned a great deal. My placement process began after I completed my course, and I am now working as an RPA and Data Science Intern at rsutra. Nisha Mam was extremely helpful during the placement process.
Yuvaraj
The courses on Infibee are excellent. It has great value. I was non IT person and joined for Data Science course it was really helpful and interesting learning with Infibee. Teachers are also incredible they did an excellent job of ensuring that we understood each concept. Excellent job setting up the mock test and interview. I enjoyed finding more skill out of me from Infibee.I appreciate Infibee's assistance in advancing my career.
Lavanya
I completed Full Stack Development Course at infibee. Infibee is the best training institute. My trainer taught us the best concepts out there. His teaching skills are great. They are having lots of knowledge. The way of teaching is also good. I am satisfied with the course. Glad to have found this institute.
Madhaiyan Madhan

Cisco IPT & UCCX Training FAQ's

Infibee Cisco IPT & UCCX Training In Chennai offers wide range of services that suits for both fresher and experienced persons via both offline and online at your suitable time slots.

You need not worry about having missed a class. Our dedicated course coordinator will help them with anything and everything related to administration. The coordinator will arrange a session for the student with trainers in place of the missed one.

Yes, of course. You can contact our team at Infibee Technologies, and we will schedule a free demo or a conference call with our mentor for you.

We provide classroom, online, and self-based study material and recorded sessions for students based on their individual preferences.

Yes, all our trainers are industry professionals with extensive experience in their respective domains. They bring hands-on practical and real-world knowledge to the training sessions.

Yes, participants typically receive access to course materials, including recorded sessions, assignments, and additional resources, even after the training concludes.

We provide placement assistance to students, including resume building, interview preparation, and job placement support for a wide range of software courses.

Yes, we offer customisation of the syllabus for both individual candidates and corporate also.

Yes, we offer corporate training solutions. Companies can contact us for customised programmes tailored to their team’s needs.

Participants need a stable internet connection and a device (computer, laptop, or tablet) with the necessary software installed. Detailed technical requirements are provided upon enrollment.

In most cases, such requests can be accommodated. Participants can reach out to our support team to discuss their preferences and explore available options.

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