MS Dynamics 365 CS Online Training

5/5

Infibee Technologies offers India’s No.1 MS Dynamics 365 CS Online Training, with global certification and 100% placement assistance.

Begin your MS Dynamics 365 CS Online Course guided by 12+ years of industry experienced, affordable MS Dynamics 365 CS Course fees, practical mock projects, resume-building support, interview-focused coaching, dedicated placement training, and lifetime access to recorded live sessions.

Join our MS Dynamics 365 CS Online Training Institute and ignite your MS Dynamics 365 CS career future with high-paying jobs in top companies.

Live Online :

25 hrs of E-Learning Videos
4.7
4.8
4.7

MS Dynamics 365 CS Online Course Overview

Infibee’s MS Dynamics 365 CS Online Training, designed for beginners, IT professionals, and those intending to be database administrators, grants knowledge about the powerful architecture of’ MS. The MS Dynamics 365 CS Course helps students learn Microsoft Dynamics 365 Customer Service (CS) skills, which they need to succeed in their professional development, while teaching them customer engagement and case management and automation and service analytics.

The MS Dynamics 365 CS Certification Online Training program provides complete training on both operational and technical aspects, which includes training on Customer Service Hub and Case & Queue Management and SLA Configuration and Entitlements and Knowledge Management and Omnichannel capabilities and Power Automate integration and dashboards and security roles and reporting. The syllabus includes real-time projects and practical assignments and mock interviews and resume preparation and placement training, which expert industry professionals who have more than 12 years of work experience create.

About the MS Dynamics 365 CS Certification Online Training Content

Our MS Dynamics 365 CS Online Course enables students to learn through practical project work and simulated training which teaches them how to meet actual business needs. We provide lifetime access to recorded sessions and guidance for global certifications. When people look for MS Dynamics 365 CS Course or MS Dynamics 365 CS Training options nearby, they can find high-quality training on Infibee’s online platform which offers affordable MS Dynamics 365 CS course fees and transparent MS Dynamics 365 CS training fees throughout India.

MS Dynamics 365 CS Topics, Applications & Tools

MS Dynamics 365 CS Topics Covered Applications of MS Dynamics 365 CS Tools Used
Customer Service Hub Customer Case Management Microsoft Dynamics 365
Case & Queue Management SLA & Escalation Management Power Platform
SLA & Entitlements Omnichannel Support Power Automate
Knowledge Management Customer Self-Service Portals Power BI
Dashboards & Reports Service Analytics & Insights Azure Services
Security Roles & Customization CRM Integration Dataverse

Why Choose Infibee Technologies for MS Dynamics 365 CS Course?

  • India’s No.1 MS Dynamics 365 CS Online Training Institute

  • 12+ Years Experienced Industry Trainers

  • 100% Placement Guidance

  • Real-Time Projects & Case Studies

  • Resume & Interview Preparation

  • Flexible Batch Timings

  • Affordable MS Dynamics 365 CS training fees

  • Lifetime Access to Recorded Sessions

  • Certification Guidance for MS Dynamics 365 CS Certification Online

Best MS Dynamics 365 CS Institute Online – Get Certified with Infibee Technologies

Infibee Technologies has India’s Best MS Dynamics 365 CS Online Training Institute because it provides training programs which meet industry requirements and delivers complete placement services. Our trainers have Microsoft certification and they possess extensive skills which they gained through their work on Microsoft Dynamics 365 Customer Service projects in different industries.

The MS Dynamics 365 CS Online Training program provides students with practical experience through active project work and they will learn how to execute projects which meet business requirements. Students learn to create automated workflows and they develop expertise in business process flows and reporting systems which work with Microsoft ecosystem tools.

We have successfully trained hundreds of learners who have secured employment with leading MNC companies. Our strong placement assistance program connects students with leading IT firms. Our online platform enables users in Chennai Bangalore Hyderabad Delhi and Pune to access the MS Dynamics 365 CS Course which they need.

Certification Providing

Infibee Technologies provides complete guidance for MS Dynamics 365 CS Certification Online preparation. Our organization assists students in understanding the examination patterns together with actual testing situations and their need for mock examinations and real-world experience to obtain Microsoft certifications that are recognised worldwide. The learning system we use delivers structured education which prepares you for employment and enables you to achieve worldwide certification.

Our Alumni Hired In Top MNCs

  • Tata Consultancy Services

  • Infosys

  • Wipro

  • HCL Technologies

  • Accenture

Modes of MS Dynamics 365 CS Training at Infibee

  • Online Instructor-Led Training

  • Weekend Online Batches

  • Corporate Online Training

  • One-to-One Online Training

Global Certifications for MS Dynamics 365 CS Training

S.No Certification Code Cost (INR Approx.) Certification Expiry
1 MB-230 ₹4,800 – ₹6,000 No Expiry (Role-based updates)
2 PL-200 ₹4,800 – ₹6,000 No Expiry
3 PL-400 ₹4,800 – ₹6,000 No Expiry

Benefits of Learning MS Dynamics 365 CS Online Training

  • High demand CRM career

  • Attractive salary packages

  • Global certification opportunities

  • Real-time implementation knowledge

  • Career growth in IT & Consulting

  • Flexible learning mode

  • Affordable MS Dynamics 365 CS course fees

What You’ll Learn

  • Customer Service Hub Configuration

  • Case & Queue Management

  • SLA & Entitlement Setup

  • Knowledge Base Management

  • Workflow Automation

  • Power Platform Integration

  • Security & User Management

Who Can Join?

  • Fresh Graduates

  • CRM Professionals

  • IT Professionals

  • Support Engineers

  • Business Analysts

  • Anyone interested in CRM careers

Career Opportunities in MS Dynamics 365 CS Certification Online Training

Level Job Role Salary (LPA)
Freshers (0–3 yrs) MS Dynamics 365 CS Support Executive 3–5 LPA
Junior CRM Functional Consultant 4–6 LPA
CRM Analyst 4–6 LPA
Mid-Level (4–8 yrs) MS Dynamics 365 CS Functional Consultant 6–10 LPA
CRM Solution Consultant 8–12 LPA
Dynamics 365 CS Administrator 8–12 LPA
Senior (9+ yrs) Senior CRM Architect 12–20 LPA
Dynamics 365 CS Project Manager 15–22 LPA
CRM Practice Lead 18–25 LPA
Specialized Roles Dynamics 365 Integration Specialist 10–18 LPA
Power Platform Consultant 10–20 LPA
CRM Security Consultant 12–20 LPA

Who’s Hiring MS Dynamics 365 CS Professionals?

  • Tata Consultancy Services

  • Infosys

  • Wipro

  • Capgemini

  • Cognizant

Can I Study MS Dynamics 365 CS Course in Other Locations?

Yes! Infibee Technologies offers MS Dynamics 365 CS Training across major cities through online mode including:

With expert mentors, practical training, and placement support, Infibee remains the No.1 choice for MS Dynamics 365 CS Training aspirants across India.

How to Register for MS Dynamics 365 CS at Infibee Technologies?

Step 1: Register for a Free Demo
Visit our website and submit the inquiry form. Attend a free demo session.

Step 2: Select Your Training Mode
Choose Online, Weekend, or Corporate Training. Confirm batch timing.

Step 3: Complete Enrollment
Pay the course fees and receive LMS access.

Enroll Today: Unlock Your MS Dynamics 365 CS Online Training Potential!

Join Infibee Technologies – the trusted MS Dynamics 365 CS Online Training Institute – and transform your future with the best MS Dynamics 365 CS Training in India.

Upgrade your skills with our industry-designed MS Dynamics 365 CS Online Course, affordable MS Dynamics 365 CS training fees, and strong placement support.

Read More...
Get In Touch With Our Career Expert

Upgrade Your Skills & Empower Yourself

Why People Choose Infibee ?

Upcoming MS Dynamics 365 CS Online Batches

09-03-2026
Mon-FriWeekdays Regular
08:00 AM & 10:00 AM Batches(Class 1Hr - 2Hrs) / Per Session
04-03-2026
Mon - FriWeekdays Regular
06:00 PM & 08:00 PM Batches(Class 1Hr - 2Hrs) / Per Session
06-03-2026
Sat-SunWeekend Batch
09:00 AM & 01:00 PM Batches(Class 2Hr - 4Hrs) / Per Session
Can't find a batch? Pick your own schedule

MS Dynamics 365 CS Online Course Syllabus

Join our MS Dynamics 365 CS Online Training! The curriculum encompasses key MS Dynamics 365 CS methods, automation tools, and advanced techniques. Practical projects with industry leaders guiding you will help you analyze customer service processes effectively in this growing tech hub. Freshers as well as experienced professionals can join our course for upgrading their skills in MS Dynamics 365 CS.

  • Overview of Dynamics 365 Customer Service capabilities
  • Understanding customer service concepts and terminology
  • Navigating the Dynamics 365 Customer Service interface
  • Setting up and managing user roles and permissions
  • Creating and managing cases
  • Automating case creation and case routing
  • Using queues and entitlements for case management
  • Configuring service level agreements (SLAs)
  • Creating and managing knowledge articles
  • Integrating knowledge management with case management
  • Using the knowledge base for self-service portals
  • Measuring knowledge base effectiveness with analytics
  • Understanding service scheduling concepts
  • Configuring resources, work hours, and capacity
  • Creating and managing service activities and appointments
  • Utilizing the scheduling assistant for efficient resource allocation
  • Introduction to Customer Service Insights
  • Configuring Customer Service Insights dashboards
  • Analyzing customer service data and trends
  • Using AI-driven insights to improve customer service
  • Setting up Omnichannel for Customer Service
  • Integrating multiple channels (chat, email, social media)
  • Managing omnichannel sessions and interactions
  • Using analytics to optimize omnichannel performance
  • Managing case resolution processes
  • Automating case closure and follow-ups
  • Handling escalations and creating escalation rules
  • Measuring customer satisfaction post-case resolution
  • Creating and customizing service-related reports
  • Building and managing service dashboards
  • Utilizing Power BI for advanced reporting
  • Monitoring key performance indicators (KPIs) in real-time
  • Automating routine tasks using workflows
  • Implementing business process flows for case management
  • Integrating Power Automate with Dynamics 365 CS
  • Best practices for designing automation strategies
  • Integrating Dynamics 365 Sales with Customer Service
  • Connecting Dynamics 365 Marketing for customer engagement
  • Using Dynamics 365 Field Service for enhanced support
  • Leveraging Common Data Service (CDS) for data integration
  • Configuring security roles and field-level security
  • Ensuring data privacy and compliance with regulations
  • Managing audit logs and data retention policies
  • Best practices for securing customer data
  • Customizing forms, views, and fields
  • Extending functionality using Dynamics 365 apps and add-ons
  • Developing custom solutions using Power Apps
  • Planning and executing Dynamics 365 upgrades and updates
Need customized curriculum?
Build Resume & Get PlacedPlacement Support With Resume Preparation & Interview Guidance

Hands On MS Dynamics 365 CS Projects

MS Dynamics 365 CS Online Classes: enroll with us, wherein the focus of the course is on high-quality training with a solid background on the core concepts and practical approach. Participants will be exposed to current industry use cases and scenarios for developing skills and executing real-time projects using best practices.

Customer Support Chatbot Integration

- Develop a chatbot that integrates with Dynamics 365 CS.
- Enable automated responses to common customer queries.
- Provide 24/7 customer support and reduce response times.

Feedback Collection and Analysis

- Implement a module for gathering customer feedback.
- Analyze feedback to identify common issues or suggestions.
- Use insights to improve customer satisfaction and service quality.

Case Management System Enhancement

- Optimize the current case management features in Dynamics 365 CS.
- Automate case assignment to relevant support agents.
- Track and report on case

For Corporates

Educate your workforce with new skills to improve their performance and productivity.

Corporate Training
"Leading Companies We've Served"
Our Instructor
Name
K Sundhar
Experience
9+
Specialized in
MS Dynamics 365 CS Specialist
More Details
Sundhar is one of Infibee's top-certified trainers in MS Dynamics 365 CS, boasting over 9 years of hands-on experience collaborating with industry professionals. He holds certifications in MS Dynamics 365 CS ensuring expertise in cutting-edge data management technologies.

MS Dynamics 365 CS Course Training Objectives

Our Best MS Dynamics 365 CS Online Training helps participants learn total skills and work experience in this field. Objectives help you become skilled in core concepts, actualize your skill through real-world projects, improve critical thinking, and provide professional challenges to execute both career development and industry enhancement.

The primary certification is the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate. This certification validates your ability to implement and manage customer service solutions using Dynamics 365.

Professionals can pursue roles such as Customer Service Consultant, Dynamics 365 Functional Consultant, or CRM Administrator. These roles are in demand across industries looking to enhance their customer service operations.

In India, the average salary for a Dynamics 365 Customer Service Consultant ranges from ₹6 to ₹15 lakhs per annum, depending on experience and location.

Starting as a consultant, you can advance to senior consultant, solution architect, or practice lead roles. Continuous learning and certification upgrades can significantly enhance career prospects.

Power Platform, Azure integration, and customer experience management are crucial topics that complement Dynamics 365 Customer Service skills and can expand your expertise in the field.

Job Assistance Program

Our Job Assistance Programme offers you special guidance through the course curriculum and helps in your interview preparation.

Specialised Curriculum
Get on-field knowledge and skills from our expert instructors.
Assessment
Upgrade your on-field skills with our assessments and track your progress in real time.
Hands-on Project
Our hands-on project help you gain experience in real-time working.
Certification Guidance
A global certificate always helps you stand out from the crowd.
Portfolio Building
Experts guide you to maximise your profile with current industry trends that employers expect.
Placment Cell
We promote your abilities and showcase your portfolio to employers.

MS Dynamics 365 CS Training Career Opportunity

MS Dynamics 365 CS Online Training is most commonly used in the programming languages because this will work on all the computers and other devices without its upgrade. It is one of the highest-paid jobs in the field of software development. With the average salary of 7 LPA per year, one can earn money after getting the MS Dynamics 365 CS Training certification.

Annual Pay Scale
Employers
Annual Salary
Hiring Companies

Placement Guidance & Interview Preparation

Infibee’s placement guidance navigates you to your desired role in top organisations, ensuring you stand out and excel in every opportunity.

images
I joined Infibee in order to take a Data Science Course. Being from a non-IT background, I believe that being an IT Professional will be difficult for me. But now I believe that joining Infibee is the best decision I've ever made. My overall experience has been excellent. The teaching and non-teaching staff are both excellent. I will never forget the experience I had with Infibee. Thank you for your help and support, Infibee.
Muthu krishnan
I graduated without an IT background, but Infibee has helped me advance my career as a data scientist. Here, mentors are very helpful. With the right guidance and dedication, you can achieve your dreams. Self-study is also crucial if you want to stand out from the crowd and seize your opportunities.Companies frequently visit Infibee for placements and take some incredible talent with them.
Pranali
I enrolled in Infibee's PG Data Science course. The training experience was excellent, with 80% practical training and 20% theory, which was extremely beneficial. I learned a great deal. My placement process began after I completed my course, and I am now working as an RPA and Data Science Intern at rsutra. Nisha Mam was extremely helpful during the placement process.
Yuvaraj
The courses on Infibee are excellent. It has great value. I was non IT person and joined for Data Science course it was really helpful and interesting learning with Infibee. Teachers are also incredible they did an excellent job of ensuring that we understood each concept. Excellent job setting up the mock test and interview. I enjoyed finding more skill out of me from Infibee.I appreciate Infibee's assistance in advancing my career.
Lavanya
I completed Full Stack Development Course at infibee. Infibee is the best training institute. My trainer taught us the best concepts out there. His teaching skills are great. They are having lots of knowledge. The way of teaching is also good. I am satisfied with the course. Glad to have found this institute.
Madhaiyan Madhan

MS Dynamics 365 CS Training FAQ's

Infibee MS Dynamics 365 CS Online Training offers wide range of services that suits for both fresher and experienced persons via online at your suitable time slots.

You need not worry about having missed a class. Our dedicated course coordinator will help them with anything and everything related to administration. The coordinator will arrange a session for the student with trainers in place of the missed one.

Yes, of course. You can contact our team at Infibee Technologies, and we will schedule a free demo or a conference call with our mentor for you.

We provide classroom, online, and self-based study material and recorded sessions for students based on their individual preferences.

Yes, all our trainers are industry professionals with extensive experience in their respective domains. They bring hands-on practical and real-world knowledge to the training sessions.

Yes, participants typically receive access to course materials, including recorded sessions, assignments, and additional resources, even after the training concludes.

We provide placement assistance to students, including resume building, interview preparation, and job placement support for a wide range of software courses.

Yes, we offer customisation of the syllabus for both individual candidates and corporate also.

Yes, we offer corporate training solutions. Companies can contact us for customised programmes tailored to their team’s needs.

Participants need a stable internet connection and a device (computer, laptop, or tablet) with the necessary software installed. Detailed technical requirements are provided upon enrollment.

In most cases, such requests can be accommodated. Participants can reach out to our support team to discuss their preferences and explore available options.

People Also Refer To Similar Courses

We offer courses that help you improve your skills and find a job at your dream organisations.

MS Dynamics 365 NAV Online Training
5/5
IBM IIB Online Training
4.5/5
IBM Informix Online Training
4.9/5
MS Dynamics 365 ERP Online Training
5/5
Other Courses

Courses that are designed to give you top-quality skills and knowledge.

MS Dynamics 365 NAV Online Training
5/5
IBM IIB Online Training
4.5/5
IBM Informix Online Training
4.9/5
MS Dynamics 365 ERP Online Training
5/5
MS Dynamics 365 CS Online Training
5/5
SAP SD ECC Online Training
4.2/5
MS Dynamics 365 NAV Online Training
5/5
IBM IIB Online Training
4.5/5
IBM Informix Online Training
4.9/5
MS Dynamics 365 ERP Online Training
5/5
MS Dynamics 365 CS Online Training
5/5
SAP SD ECC Online Training
4.2/5

Get In Touch With Our
Career Expert

Upgrade Your Skills & Empower Yourself