MS Dynamics 365 CS Training Course in Hyderabad

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It provides the MS Dynamics 365 CS Training Course in Hyderabad with certification and placement.

Infibee Technologies has MS Dynamics 365 Customer Service Training in Hyderabad. Here it will provide proper knowledge about the MS Dynamics 365 platform features and functionality by placing its emphasis on customer service features. It manages case management, service level agreements, and customer service dashboards. The workshop session takes hands-on implementations of these tools in MS Dynamics 365 pertaining to customer interaction and service delivery improvement. Hands-on activities and real-life examples are used for better learning. The participants will have a better understanding of how the system can be configured and customized to fulfill specific business needs by the end of the course. This particular course has been beneficial to the professionals who want to improve their skill in the management of customer service. Moreover, it is beneficial to those companies that are able to get involved in the development of their customer service process. They train them with their experienced trainers and support them while they are going through training time.

Join us at our MS Dynamics 365 CS Training Center in Hyderabad and begin your journey to automation.

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25 hrs of E-Learning Videos
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MS Dynamics 365 CS Course in Hyderabad Overview

Infibee Technologies is your destination at MS Dynamics 365 CS. Being one of the top software training centers in Hyderabad, we have incredible expertise in delivering the best MS Dynamics 365 CS training. We have created our top MS Dynamics 365 CS course to guide the learner through the horizon of the required skills necessary for success and impeccable success in the core domain of MS Dynamics 365 CS.

It provides hands-on training and in-depth knowledge regarding MS Dynamics 365 CS techniques, tools, and methodologies. After completing your training, you will be able to manage MS Dynamics 365 CS workflows, identify system errors, and maintain efficiency and accuracy in customer service processes.

Whether you are a new candidate who is willing to learn MS Dynamics 365 CS or a professional who would like to expand your skills, our training course is tailored to your needs. Our Hyderabad classes for the MS Dynamics 365 CS course are project-based and real-world scenario-based; thus, it involves all the abilities that will be needed to achieve success in MS Dynamics 365 CS.

If you wish to make a career in MS Dynamics 365 CS, then our training program is the right place to start. Our MS Dynamics 365 CS training in Hyderabad is provided with a free demo class and we provide 100% placement for you to assist in starting your career in the future in MS Dynamics 365 CS.

What Is MS Dynamics 365 CS Used For?

Microsoft Dynamics 365 Customer Service has functionality for tracking customer interactions, processing service requests, and resolving issues efficiently. Customer service unifies multiple channels such as email, phone, and chat that enable a single interface for easy access by customer service agents and replies from a single place. It offers features such as case management, knowledge base articles, and workflows to streamline processes. Thanks to Dynamics 365 Customer Service, the company can even improve customer service while tracking performance measures and consistency in service delivery. The underlying objective is, of course, about improving customer satisfaction and fostering a close relationship with customers.

Why MS Dynamics 365 CS Training Matters

MS Dynamics 365 CS is among the most well-known certifications for individuals who wish to demonstrate their expertise in managing, deploying, and supporting Microsoft technologies.

Through MS Dynamics 365 CS training, you’ll learn how to handle real-world business IT environments, from system administration and troubleshooting to network security and server management. This training equips professionals with both technical confidence and problem-solving skills, helping them grow in the world of IT infrastructure.

Infibee Technologies is pleased to be among the top training centers in Hyderabad for MS Dynamics 365 CS certification. Our course combines instructor-led classes, hands-on training, and actual case studies to get you Microsoft global certification exam-ready. Whether you want to become a system administrator, network engineer, or IT consultant, this course puts you on the right track to a successful career in tech.

What is Covered in Our MS Dynamics 365 CS Course in Hyderabad?

Our MS Dynamics 365 CS Certification Course is designed to cover every essential area of Microsoft systems administration:

  • MS Dynamics 365 CS Overview: Understand how MS Dynamics 365 CS validates your expertise in handling Microsoft platforms and systems.
  • System Configuration & Deployment: Learn to install, configure, and manage Windows servers and client systems.
  • Active Directory & User Management: Manage users, groups, and policies across the network with confidence.
  • Network Services & Infrastructure: Learn hands-on about managing VPNs, DHCP, and DNS.
  • Security & Troubleshooting: Learn to secure systems and troubleshoot actual technical problems.
  • Backup, Recovery & Maintenance: Learn best practices for data protection and system recovery.
  • Real-Time Projects & Scenarios: Work on real-world business cases to apply your knowledge practically.

Minimum Eligibility to Join MS Dynamics 365 CS Course in Hyderabad at Infibee

Our MS Dynamics 365 CS course is perfect for anyone aiming to become a skilled IT professional. It’s ideal for:

  • System administrators wanting formal certification.
  • Networking and server engineers are sharpening their skills.
  • Graduates or career changers seeking entry into the IT world.
  • Anyone planning to expand their knowledge in Microsoft environments.

Who Can Enroll in the MS Dynamics 365 CS Course in Hyderabad?

This course is a great fit for:

  1. B.Sc., BCA, MCA, and B.E./B.Tech graduates who want to enter the IT job market.
  2. Working IT professionals looking to upgrade their certification.
  3. System and network administrators seeking Microsoft validation.
  4. Anyone interested in a future-proof career in Microsoft technologies?

MS Dynamics 365 CS Certification Training in Hyderabad — Get Certified with Confidence

Our MS Dynamics 365 CS training is designed to prepare you for success in the official Microsoft exams. You’ll receive:

  • Full syllabus coverage for MS Dynamics 365 CS certification.
  • Hands-on practice labs and mock tests.
  • Personalized guidance from experienced, certified trainers.

How to Enroll for MS Dynamics 365 CS Training at Infibee Technologies?

Step 1: Register for Free Demo

  • Access our website and submit the inquiry form.
  • Attend a free live session and explore our training style.

Step 2: Choose Your Learning Mode

  • Pick your preferred mode: classroom, online, or corporate.
  • Select a batch that fits your schedule.

Step 3: Start Your Learning Journey

  • Learn from industry experts.
  • Work on real-time projects and scenarios.
  • Prepare for certification and job placements.

MS Dynamics 365 CS Course Fees in Hyderabad

Our MS Dynamics 365 CS training comes with flexible and budget-friendly fee options:

  • Affordable pricing based on your selected learning mode.
  • EMI plans for easy payments.
  • Special discounts for early enrollments.

Placement Assistance for MS Dynamics 365 CS Training in Hyderabad

Infibee Technologies offers full placement support, including:

  • Resume Preparation & Interview Guidance.
  • Mock Interviews with Industry Experts.
  • Job Referrals and Real-Time Scenario Training.

What Are the Career Opportunities After Completing This Course?

After successful completion of your MS Dynamics 365 CS course in Hyderabad at Infibee Training Institute, you get assured employment referrals along with certification. Your job referrals cover positions and placements in various sectors that include banking, financial services, insurance, consulting firms, and IT companies.

Career Possibilities After Completing the Course:

  • Entry-Level (0–3 years):

    • MS Dynamics 365 Customer Service Trainee: 3–4 LPA
    • Junior MS Dynamics 365 CS Consultant: 4–5 LPA
    • MS Dynamics 365 CS Analyst: 4–5 LPA
  • Mid-Level (4–8 years):

    • MS Dynamics 365 CS Consultant: 5–8 LPA
    • Senior MS Dynamics 365 CS Consultant: 8–12 LPA
    • MS Dynamics 365 CS Team Lead: 8–12 LPA
  • Senior/Experienced (9+ years):

    • Principal MS Dynamics 365 CS Consultant: 12–18 LPA
    • Head of MS Dynamics 365 CS: 15–20 LPA
    • MS Dynamics 365 CS Solution Architect: 18–25 LPA
  • Specialized Roles:

    • MS Dynamics 365 CS Data Analyst: 10–15 LPA
    • MS Dynamics 365 CS Implementation Specialist: 10–15 LPA
    • MS Dynamics 365 CS Business Analyst: 10–15 LPA

Advantages of Our MS Dynamics 365 CS Certification Course:

There are various benefits of joining our MS Dynamics 365 CS Certification Course in Hyderabad, as given below:

  • Syllabus is complete with all important concepts
  • Curriculum consultation available
  • Work on industry projects because it will give hands-on experience
  • Manage your learning through recorded video material and live classes
  • Real-time interview preparation to make you a pro
  • Dual certification from top institutions
  • Job guarantee through referral
  • Time and even space inconvenience will be solved with the help of a hybrid course training with the duration of five months along with lifetime access

Our training prepares you for the following Microsoft certification exams:

  • MB-910 — Microsoft Dynamics 365 Fundamentals (CRM)

  • MB-920 — Microsoft Dynamics 365 Fundamentals (ERP)

  • MB-230—Microsoft Dynamics 365 Customer Service Functional Consultant

  • PL-200 — Microsoft Power Platform Functional Consultant

  • PL-100—Microsoft Power Platform App Maker

  • PL-900 — Microsoft Power Platform Fundamentals

  • MB-240 — Microsoft Dynamics 365 Field Service Functional Consultant

Apply Now and Unleash Your Possibilities with MS Dynamics 365 CS !

Don’t miss this opportunity to help your career grow with our MS Dynamics 365 CS Training in Hyderabad. Apply for the course now and embark on the journey of transformation toward becoming a master of MS Dynamics 365 CS.

To know more about the syllabus, duration, and enrolling details, please visit our website or call us at contactus@infibee.in.

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Upcoming MS Dynamics 365 CS Batches In Hyderabad

19-05-2025
Mon-FriWeekdays Regular
08:00 AM & 10:00 AM Batches(Class 1Hr - 2Hrs) / Per Session
14-05-2025
Mon - FriWeekdays Regular
06:00 PM & 08:00 PM Batches(Class 1Hr - 2Hrs) / Per Session
16-05-2025
Sat-SunWeekend Batch
09:00 AM & 01:00 PM Batches(Class 2Hr - 4Hrs) / Per Session
Can't find a batch? Pick your own schedule

MS Dynamics 365 CS Course Syllabus in Hyderabad

Join our MS Dynamics 365 CS Training in Hyderabad! The curriculum encompasses key MS Dynamics 365 CS methods, automation tools, and advanced techniques. Practical projects with industry leaders guiding you will help you analyze customer service processes effectively in this growing tech hub. Freshers as well as experienced professionals can join our course for upgrading their skills in MS Dynamics 365 CS.

  • Overview of Dynamics 365 Customer Service capabilities
  • Understanding customer service concepts and terminology
  • Navigating the Dynamics 365 Customer Service interface
  • Setting up and managing user roles and permissions
  • Creating and managing cases
  • Automating case creation and case routing
  • Using queues and entitlements for case management
  • Configuring service level agreements (SLAs)
  • Creating and managing knowledge articles
  • Integrating knowledge management with case management
  • Using the knowledge base for self-service portals
  • Measuring knowledge base effectiveness with analytics
  • Understanding service scheduling concepts
  • Configuring resources, work hours, and capacity
  • Creating and managing service activities and appointments
  • Utilizing the scheduling assistant for efficient resource allocation
  • Introduction to Customer Service Insights
  • Configuring Customer Service Insights dashboards
  • Analyzing customer service data and trends
  • Using AI-driven insights to improve customer service
  • Setting up Omnichannel for Customer Service
  • Integrating multiple channels (chat, email, social media)
  • Managing omnichannel sessions and interactions
  • Using analytics to optimize omnichannel performance
  • Managing case resolution processes
  • Automating case closure and follow-ups
  • Handling escalations and creating escalation rules
  • Measuring customer satisfaction post-case resolution
  • Creating and customizing service-related reports
  • Building and managing service dashboards
  • Utilizing Power BI for advanced reporting
  • Monitoring key performance indicators (KPIs) in real-time
  • Automating routine tasks using workflows
  • Implementing business process flows for case management
  • Integrating Power Automate with Dynamics 365 CS
  • Best practices for designing automation strategies
  • Integrating Dynamics 365 Sales with Customer Service
  • Connecting Dynamics 365 Marketing for customer engagement
  • Using Dynamics 365 Field Service for enhanced support
  • Leveraging Common Data Service (CDS) for data integration
  • Configuring security roles and field-level security
  • Ensuring data privacy and compliance with regulations
  • Managing audit logs and data retention policies
  • Best practices for securing customer data
  • Customizing forms, views, and fields
  • Extending functionality using Dynamics 365 apps and add-ons
  • Developing custom solutions using Power Apps
  • Planning and executing Dynamics 365 upgrades and updates
Need customized curriculum?
Build Resume & Get PlacedPlacement Support With Resume Preparation & Interview Guidance

Hands On MS Dynamics 365 CS Projects

MS Dynamics 365 CS Classes in Hyderabad: enroll with us, wherein the focus of the course is on high-quality training with a solid background on the core concepts and practical approach. Participants will be exposed to current industry use cases and scenarios for developing skills and executing real-time projects using best practices.

Customer Support Chatbot Integration

- Develop a chatbot that integrates with Dynamics 365 CS.
- Enable automated responses to common customer queries.
- Provide 24/7 customer support and reduce response times.

Feedback Collection and Analysis

- Implement a module for gathering customer feedback.
- Analyze feedback to identify common issues or suggestions.
- Use insights to improve customer satisfaction and service quality.

Case Management System Enhancement

- Optimize the current case management features in Dynamics 365 CS.
- Automate case assignment to relevant support agents.
- Track and report on case

For Corporates

Educate your workforce with new skills to improve their performance and productivity.

Corporate Training
"Leading Companies We've Served"
Our Instructor
Name
K Sundhar
Experience
9+
Specialized in
MS Dynamics 365 CS Specialist
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Sundhar is one of Infibee's top-certified trainers in MS Dynamics 365 CS, boasting over 9 years of hands-on experience collaborating with industry professionals. He holds certifications in MS Dynamics 365 CS ensuring expertise in cutting-edge data management technologies.

MS Dynamics 365 CS Course Training Objectives

Our Best MS Dynamics 365 CS Training in Hyderabad helps participants learn total skills and work experience in this field. Objectives help you become skilled in core concepts, actualize your skill through real-world projects, improve critical thinking, and provide professional challenges to execute both career development and industry enhancement.

The primary certification is the Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate. This certification validates your ability to implement and manage customer service solutions using Dynamics 365.

Professionals can pursue roles such as Customer Service Consultant, Dynamics 365 Functional Consultant, or CRM Administrator. These roles are in demand across industries looking to enhance their customer service operations.

In India, the average salary for a Dynamics 365 Customer Service Consultant ranges from ₹6 to ₹15 lakhs per annum, depending on experience and location.

Starting as a consultant, you can advance to senior consultant, solution architect, or practice lead roles. Continuous learning and certification upgrades can significantly enhance career prospects.

Power Platform, Azure integration, and customer experience management are crucial topics that complement Dynamics 365 Customer Service skills and can expand your expertise in the field.

Job Assistance Program

Our Job Assistance Programme offers you special guidance through the course curriculum and helps in your interview preparation.

Specialised Curriculum
Get on-field knowledge and skills from our expert instructors.
Assessment
Upgrade your on-field skills with our assessments and track your progress in real time.
Hands-on Project
Our hands-on project help you gain experience in real-time working.
Certification Guidance
A global certificate always helps you stand out from the crowd.
Portfolio Building
Experts guide you to maximise your profile with current industry trends that employers expect.
Placment Cell
We promote your abilities and showcase your portfolio to employers.

MS Dynamics 365 CS Training Career Opportunity

MS Dynamics 365 CS Training in Hyderabad is most commonly used in the programming languages because this will work on all the computers and other devices without its upgrade. It is one of the highest-paid jobs in the field of software development. With the average salary of 7 LPA per year, one can earn money after getting the MS Dynamics 365 CS Training certification.

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Placement Guidance & Interview Preparation

Infibee’s placement guidance navigates you to your desired role in top organisations, ensuring you stand out and excel in every opportunity.

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I joined Infibee in order to take a Data Science Course. Being from a non-IT background, I believe that being an IT Professional will be difficult for me. But now I believe that joining Infibee is the best decision I've ever made. My overall experience has been excellent. The teaching and non-teaching staff are both excellent. I will never forget the experience I had with Infibee. Thank you for your help and support, Infibee.
Muthu krishnan
I graduated without an IT background, but Infibee has helped me advance my career as a data scientist. Here, mentors are very helpful. With the right guidance and dedication, you can achieve your dreams. Self-study is also crucial if you want to stand out from the crowd and seize your opportunities.Companies frequently visit Infibee for placements and take some incredible talent with them.
Pranali
I enrolled in Infibee's PG Data Science course. The training experience was excellent, with 80% practical training and 20% theory, which was extremely beneficial. I learned a great deal. My placement process began after I completed my course, and I am now working as an RPA and Data Science Intern at rsutra. Nisha Mam was extremely helpful during the placement process.
Yuvaraj
The courses on Infibee are excellent. It has great value. I was non IT person and joined for Data Science course it was really helpful and interesting learning with Infibee. Teachers are also incredible they did an excellent job of ensuring that we understood each concept. Excellent job setting up the mock test and interview. I enjoyed finding more skill out of me from Infibee.I appreciate Infibee's assistance in advancing my career.
Lavanya
I completed Full Stack Development Course at infibee. Infibee is the best training institute. My trainer taught us the best concepts out there. His teaching skills are great. They are having lots of knowledge. The way of teaching is also good. I am satisfied with the course. Glad to have found this institute.
Madhaiyan Madhan

MS Dynamics 365 CS Training FAQ's

Infibee MS Dynamics 365 CS Training In Hyderabad offers wide range of services that suits for both fresher and experienced persons via both offline and online at your suitable time slots.

You need not worry about having missed a class. Our dedicated course coordinator will help them with anything and everything related to administration. The coordinator will arrange a session for the student with trainers in place of the missed one.

Yes, of course. You can contact our team at Infibee Technologies, and we will schedule a free demo or a conference call with our mentor for you.

We provide classroom, online, and self-based study material and recorded sessions for students based on their individual preferences.

Yes, all our trainers are industry professionals with extensive experience in their respective domains. They bring hands-on practical and real-world knowledge to the training sessions.

Yes, participants typically receive access to course materials, including recorded sessions, assignments, and additional resources, even after the training concludes.

We provide placement assistance to students, including resume building, interview preparation, and job placement support for a wide range of software courses.

Yes, we offer customisation of the syllabus for both individual candidates and corporate also.

Yes, we offer corporate training solutions. Companies can contact us for customised programmes tailored to their team’s needs.

Participants need a stable internet connection and a device (computer, laptop, or tablet) with the necessary software installed. Detailed technical requirements are provided upon enrollment.

In most cases, such requests can be accommodated. Participants can reach out to our support team to discuss their preferences and explore available options.

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